What is the secret of Allison Transmission's great success in China's public transportation market? For many customers' first-hand experience, apart from the performance of the product itself, the most profound impression is its timely and outstanding service. In October 2010, representatives of bus companies from more than 20 cities including Beijing, Chongqing, Kunming, Nanjing, Wuhan and Fuzhou gathered in Wuyishan, Fujian and were invited to participate in the Allison customer exchange activities. During the event, representatives of the company not only exchanged ideas for use, but also provided insights to Allison’s senior management on the development of Allison’s bus market in China. Low maintenance costs become a must for special lines Liu Weixing, deputy general manager of Chongqing Bus Co., Ltd., spoke on the special road conditions in Chongqing, saying that due to the steep and steep roads, high mountains, and large bends in Chongqing, some of the line equipment was extremely depleted. When the company used a manual gearbox, it was not only difficult to control, but also had to be repaired every three or four months. The maintenance material and labor costs for each vehicle had to be more than a thousand yuan, and the maintenance cost was very high in one year. high. Since 2005, the company has been equipped with Allison fully automatic gearboxes for specific lines. Drivers all reflect that the Allison transmission is easy to operate, safe and reliable, and the power transmission is more stable. What is particularly valuable is that the Allison transmission has not been repaired for six years. “In 2000, our 12-meter double-decker bus had high clutch and transmission failures. On average, clutch and transmission failures occurred every month,†said GE Weifen, the director of the Nanjing Bus Company’s maintenance department. “To solve this problem, we will In the 12-meter three-bridge double-decker car, three were refitted, fitted with an Allison transmission, and then an 11-meter-two car was refitted. By 2002, we found that this attempt was very effective. For 62 new double-decked vehicles, the Allison transmission was fitted as standard and all Allison gearboxes were installed, completely solving the problem of double-decker clutches and transmissions being easily damaged.†“We believe that for high-powered, high-capacity vehicles, especially for double-decker vehicles, they should be equipped with automatic transmissions to improve safety and reduce labor and maintenance intensity. Safety is the first priority for public transport operations. It is the efficient operation of the vehicle and less maintenance time. Allison products can help us in all three aspects.†Ge Weifen said. Chen Yan, Application Engineering Manager of Allison Transmission in China, introduced that Allison transmission has pre-diagnosis function, which can monitor the oil and filter life of the vehicle through the shifter, and can change the oil and change the filter element. The cycle is effectively extended; at the same time, the shifter itself is the fault diagnostic device. By pressing one or two keys, some code information can be displayed to show the health of the vehicle. When the gearbox has a problem, there is no need to open the gearbox at all. Check the problem, the fault of the gearbox can be shown by the error code, and the maintenance is simple and easy. Fuel economy is comparable to manual Chen Huaijun, head of technology supply from Beijing Xianglong Bus Company, stated in the exchange that due to the full communication with Allison, the speed ratio of the vehicle has been adjusted several times for the characteristics of different lines. After adjustment, it has been basically eliminated. Fuel concerns. “Using air conditioners in summer is more. We have balanced the first three quarters of this year and the average fuel consumption has reached 39.8, which is almost the same as traditional buses. It is not as fuel-consuming as many drivers worry about. In respect of fuel economy, To achieve our desired results." How does Allison make automatic transmission vehicles approach the standard of manual transmission? Chen Yan introduced that in addition to timely communication and adjustment of the gearbox performance with the customer, the Allison transmission has a special function - LBSS (Load Based). Shifting Schedule). This function is a load-based shift program technology. It automatically senses the load of the vehicle through the computer, determines the shifting program of the vehicle based on the load, starts the dynamic shifting mode when the power is needed, and requires fuel economy. When starting the economic shift mode. This technical feature has already been noticed by the users. Chen Yong, the technical section chief of the Kunming Public Transport Company, said that when the manual gear is used, the driver uses the low speed to save fuel, but produces excessive emissions. Allison transmission automatically senses the vehicle load (LBSS technology) through the computer, determines the vehicle's shift program based on the load, and starts the economy or power shift mode as required, solving the problem of manual shifting or timely overhaul. High emissions caused by the problem. The level of service touched the most customers Although there are different requirements for the product's technical standards, in the speech, the representative of the user who proposed the most is Allison's service. As Director of the Nanjing Bus Company's Mr. Ge spoke in his speech, “Allison’s after-sales service has never caused customers to worry. They adopted a preventive service approach. That is, after the customer used the Allison transmission, the technicians We will do regular inspections in various aspects for our customers in advance, so that customers can use them with confidence." “We often communicate on the Internet. Sometimes we don’t know enough about some accessories. We will use cameras to shoot them down and use the Internet to send them to relevant personnel in Shenzhen. They will quickly name, price, performance, specifications, etc. Features give us answers and give technical guidance,†said Liu Weixing of Chongqing Bus. "Allison's after-sales service system is well-established." Chen Huaijun of Beijing Xianglong Bus Company said that when we found some problems, their staff could promptly arrive at the scene to solve the problem for us. You can also make some suggestions and tips. And Allison's training is well-placed. According to our practice, as long as there are new models and new technology applications, we will do training for drivers and maintenance personnel in advance. Allison's service quality stems from its extensive after-sales service network. According to reports, Allison Transmission has 1,550 distributors and agents in 80 countries around the world, providing full-service to all customers. The organizers of this communication said that “We will do our best to provide the best quality products for new and old customers, and provide the most satisfactory services for new and old customers. As people often say, 'Customers are God'. From time to time, we hold a communication event like this for our customers, bring new and old customers from different cities together, conduct experience and technical communication and exchanges, learn more about Allison’s latest technologies and further optimize our service." Founded in 1915, Allison Transmission is the world's leading provider of fully automatic commercial vehicle hybrid transmissions and hybrid systems. Headquartered in Indianapolis, Indiana, USA, China, the Netherlands, Brazil, India and Japan have regional headquarters. Its fully automatic transmission adopts a unique hydraulic torque converter design, which replaces the traditional mechanical clutch and can continuously shift gears, maximize the effective transmission of engine torque and reduce the impact of the engine on the transmission system, and power transmission. More stable, acceleration performance is unmatched by ordinary manual transmissions. In other words, Allison transmission is easy to operate, safe and reliable, and has a long service life and low maintenance costs. This is obvious to all users. About Allison Transmission Allison Transmission (Allison) is a world-renowned supplier of fully automatic gearboxes and hybrid systems for commercial vehicles. Allison products are highly sought after by 250 leading vehicle manufacturers all over the world, and are widely used in many fields including passenger cars, garbage trucks, fire engines, construction vehicles, distribution vehicles, military and special vehicles. Founded in 1915, Allison is headquartered in Indianapolis, Indiana, and employs approximately 3,000 people. It has regional headquarters in China, the Netherlands, Brazil, India, and Japan. Allison provides a full range of services through 1,550 distributors and agents in 80 countries. ChangZhou FENGJU Machinery Equipment CO., LTD , https://www.fengjumachinery.com
